We will gladly accept returns or exchanges if you request a Return Authorization number (RA#) within 14 days of receiving your order. Merchandise eligible for return must not be worn, altered, washed or used with original tags intact. Footwear must include the original shoe box in its original condition.
Please note, sale items, special orders, select home and beauty items are FINAL SALE and thus not eligible for return or exchange.
Exchanges and refunds are processed within 5-7 business days after receiving the merchandise, at which time you will be notified by e-mail. Please note, all exchanges are based on stock availability. We cannot process your exchange until we receive your original order. While we strive to fulfill orders, all products are dispatched through our retail locations and processed on a first come first serve basis.
All returns are accepted at the discretion of OTTE NY.
Making a return is easy - just follow these 3 steps: