Mail returns to:
The Girl & The Water
613 4th St. STE 203A, Santa Rosa, CA 95404.
Return & Exchange Policy
The Girl & The Water reserves the right to refuse the package and/or return to sender should the merchandise not meet these requirements. Please contact customer service if you have any questions.
Return/Exchange Options
- Exchange
- Store Credit
All Returns & Exchanges must meet the following requirements
Merchandise must be unworn, unwashed, undamaged and unused.
Merchandise must be free of make-up, deodorant, or any other stains.
Merchandise must have all original tags and accessories attached.
Merchandise must have all tags and accessories attached.
The protective hygienic slip must not be removed from swimwear.
The package must be postmarked within fourteen (14) days of delivery.
Please Note
We do not offer refunds.
Shipping and handling charges are not refundable.
We do not reimburse your shipping charges for returns/exchanges.
Merchandise ending in .99 cents is FINAL SALE and not eligible for return or exchange.
Store credit may not be used for shipping charges.
In-person returns to our online fulfillment center will not be accepted.
Returns/exchanges are processed within 5 business days.
You will be notified via email once your return/exchange has processed.
