You have Within 30 days of purchase days to return your purchase.
Mail returns to:
Street Moda Returns
Suite 104 Louisville,, Louisville, KY 40299.
30 Day Very Easy Returns
If you are not 100% satisfied with your purchase you can return your order within 30 days of purchase for an exchange or refund.
All returns must be unworn, in the condition you received them in. This includes, tags attached and shoes in their original box.
Customers may use SmartPost label (which we can provide) for return. If this label is used, $8.50 will be deducted from the refund amount, unless doing an exchange as we offer free exchanges. Prepaid return labels cannot be used outside of the US. Please follow the instructions for returning or exchanging and choose the shipping company of your choice.
This policy does not cover wholesale orders.
Additionally, for hygienic reasons we do not accept returns on undergarments, socks, hats, swimwear, worn merchandise. We also do not accept returns on any item listed as FINAL SALE or DISPLAY.
Please read all the notes below before making a return.
To complete a return follow these easy steps:
Visit http://www.streetmoda.com/pages/exchanges-returns to start the return process.
Enter your email address and order number to find your order.
Select the item(s) you would like to return, choose return for refund or exchange and the reason for returning, then provide as much detail as you can in the Customer Notes section.
We will authorize your return within 24 to 48 business hours by providing a Return Authorization number (RA number).
Package up your items and return them to us. Please wrap them securely in anything you’d like and make sure there is no tape or labels directly applied to the shoebox itself as that would incur a 40% restocking fee.
Refunds and Exchanges
Returns for exchange will be processed free of charge, while returns for refund will require a restocking fee (if label used) of $8.50, this will be deducted from the amount to be refunded to you.
If you’d like to request an exchange, please contact us at [email protected] and we will respond to your inquiry within 24-48 hours. Due to our inventory changing quickly, please contact us and we can get your exchange item/s placed on hold for you.
What happens after we have received your returned package:
Your return will be processed within 5-10 business days. We will contact you as soon as it is processed in. If you requested a refund this will be made immediately to your original method of payment. If you requested an exchange, we ship that out upon processed return.
Unauthorized and Late Returns:
Please do not send your package unauthorized (no RA number or email authorization) as we will not be able to reconcile it to your order.
Packages received outside our 60 day return window will be eligible for an in store credit only.
Please ensure you have read the notes above before you return any items.
Street Moda Returns (RA number...) 104 Production Ct.
Suite 104 Louisville, KY 40299
Been here before? Sign in.
We will review it and take appropriate action. Thanks for helping to maintain extreme awesomeness on Wanelo.